B Impact Assessment

Customers

Customers

Customers

Questions Answered8/8
Overall Score4.5
Operations Score4.5
IBM Score0.0
N/A Score0.0

Customers evaluates a company's stewardship of its customers through the quality of its products and services, ethical marketing, data privacy and security, and feedback channels. In addition, this section recognizes products or services that are designed to address a particular social problem for or through its customers.

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Customers Impact Area Introduction

OPERATIONS 0.0

This section identifies whether your company's product/service is designed to deliver a specific, material, positive impact for its customers (beyond the value normally provided from goods or services), and if so, opens the Customer Impact Business Model section that is most applicable.

Customer Impact Business Model Introduction Points Achieved 0.00/0.00 Available

Do any of your company's products/services address a social or economic problem for your customers and/or their beneficiaries?

Our Answer
  • No

Customer Stewardship

OPERATIONS 4.5
Managing Customer Stewardship Points Achieved 0.63/0.63 Available

Does your company do any of the following to manage the impact and value created for your customers or consumers?

Our Answer
  • We offer product / service guarantees, warranties, or protection policies
  • We have formal quality control mechanisms
  • We have feedback / customer service feedback or complaint mechanisms
  • We monitor customer or consumer satisfaction
  • We assess the outcomes produced for our customers through the use of our product or service
  • We have written policies in place for ethical marketing, advertisement, or customer engagement
  • We manage the privacy and security of client / customer data
Quality Assurance Points Achieved 0.63/0.63 Available

Do you use an established third party methodology to manage quality assurance for your products or services?

Our Answer
  • Yes
Supplier Quality Assurance Reviews Points Achieved 1.25/1.25 Available

What % of Significant Suppliers (on currency basis) are subjected to regular quality assurance reviews or audits?

Our Answer
  • >75%
Feedback and Complaint Channels Points Achieved 0.63/0.63 Available

Are any of the following true regarding mechanisms for customers to provide feedback, ask questions, or file complaints?

Our Answer
  • Products and/or websites feature customer service contact information
  • Product / service reviews are made available in their entirety to public
  • Company responds to all direct inquiries or complaints within a month of receipt
  • Company offers live time support to customers
Monitoring Customer Satisfaction and Retention Points Achieved 0.63/0.63 Available

Which of the following are true of your company with regards to customer or client satisfaction and/or retention?

Our Answer
  • Company monitors customer satisfaction
  • Company shares customer satisfaction internally within the company
  • Company shares customer satisfaction publicly
  • Company has specified targets for customer / client satisfaction
  • In the last year, company has achieved specified targets for satisfaction
Managing Product Impacts Points Achieved 0.63/0.63 Available

Does the company do any of the following with regards to managing the potential impact their products have on customers / beneficiaries?

Our Answer
  • Company regularly monitors customer outcomes and well-being
  • Company has formal program to incorporate customer testing and feedback into product design
  • Company has formal programs in place to continuously improve outcomes produced for customers (including reducing negative effects or increasing positive effects)
Data Usage and Privacy Points Achieved 0.16/0.63 Available

Does your company have any of the following to address data usage and privacy issues?

Our Answer
  • Company makes all users aware of information collected, length of time it is preserved, how it’s used, and whether and how it is shared with other entities (public or private)